Experienced Client Service Representative

VCA Animal Hospitals•Brookline, MA

2d•Onsite

About The Position

VCA Brookline Animal is seeking an experienced client service representative to join their well-established hospital and team. This is a six-doctor, fast-paced general medicine practice located in Brookline, near downtown Boston. The ideal candidate will be passionate about high-quality veterinary medicine, patient care, and customer service. They must be a reliable self-starter, motivated by a challenging and fast-paced environment, possess a positive attitude, and have a friendly demeanor towards both animals and people. The role requires attention to detail, the ability to multitask, and a strong understanding of excellent customer service.

Requirements

At least 2 years of experience in the veterinary field.
Strong organizational skills.
Strong client relations and interpersonal skills.
Intermediate to expert computer skills.
Excellent oral and written communication skills.
Self-starter and team player.
The ability to integrate new information into problem-solving.
High School Diploma/GED or equivalent.
The ability to lift up to 40 lbs.
Ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Compassion for pets and people—as well as awareness and understanding of others’ reactions.
Scheduling flexibility to include days, nights, weekends and holidays.

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Triaging phone calls.
Understanding and entering vaccine information.