Client Service Representative at Judd Veterinary Clinic

Judd Veterinary Clinic•Hewitt, TX

1d•Onsite

About The Position

The Client Service Representative (CSR) at Judd Veterinary Clinic provides an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, data entry, and word processing. The CSR applies practical knowledge of practice processes, regulations governing patient treatment, and veterinary terminology to ensure excellent patient care and client satisfaction. The position requires patience, compassion, collaboration, strong communication and listening skills, organization, and a focus on client satisfaction. The CSR also leads practice opening and closing procedures, maintains the cleanliness of public areas, and handles emergency situations with care and adherence to clinic policies.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience strongly preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous veterinary experience
Client satisfaction references

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.