Client Service Representative - Kitty Hawk, NC

Vetcor•Kitty Hawk, NC

About The Position

Coastal Animal Hospital in Kitty Hawk, North Carolina, is hiring a full-time Client Service Representative for its established five-doctor small animal practice. The role is the first point of contact for clients and their pets and supports a friendly, collaborative front desk team. The position offers a four-day workweek and competitive hourly pay based on experience and skill set. The schedule includes alternating Saturdays, and applicants must be available to work Saturdays. The hospital describes its workplace as supportive, close-knit, and committed to client relationships, patient care, and employees’ continued growth. Team activities may include occasional staff dinners and get-togethers outside of work. Coastal Animal Hospital and Vetcor state that diversity, equity, and inclusion are core values and that they are committed to an inclusive and equitable workplace where employees can be themselves, feel a sense of belonging, and reach their potential.

Requirements

Friendly, compassionate approach to clients and their pets.
Dependability and strong organizational skills.
Ability to multitask, prioritize, and remain calm in a fast-paced veterinary environment.
Clear, professional communication skills.
Team-first attitude and desire to continue growing skills.
Availability to work four days per week, including Saturdays.

Responsibilities

Greet clients and their pets warmly and professionally.
Answer phones, schedule appointments, and respond to client questions.
Check clients in and out and help keep the day running smoothly.
Communicate clearly with clients, doctors, and team members.
Prioritize and manage multiple tasks during busy periods while remaining calm.
Help build and maintain strong relationships with clients.

Benefits

Competitive hourly pay based on experience and skill set, with compensation that may reflect future performance.
401(k) matching and Roth Retirement Savings Plan.
Tuition support.
Referral bonus program.
Flexible Spending Account (full-time only).
529 Savings Plan.
Medical, dental, and vision insurance (full-time only).
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to stated exclusions where paid family leave programs apply.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products, and a pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays (full-time only).
Employee Assistance Program.
Employee discount program.