Client Service Representative - Kitty Hawk, NC

Coastal Animal Hospital•Kitty Hawk, NC

About The Position

Coastal Animal Hospital is hiring a full-time Client Service Representative for its five-doctor small animal practice in Kitty Hawk, North Carolina. The role is part of a supportive front desk team and is suited to someone passionate about client service and patient care. The schedule is four days per week, including alternating Saturdays, and the practice describes the four-day workweek as supporting work-life balance. The Client Service Representative is the first point of contact for clients and their pets, helping make each visit run smoothly while building strong relationships with clients. The role calls for a friendly, compassionate, dependable, and organized team member who can communicate professionally, multitask, prioritize, and remain calm in a fast-paced veterinary environment. The practice describes its culture as warm, close-knit, and collaborative. It offers compensation based on experience and skill set, along with benefits and opportunities for professional growth.

Requirements

Friendly, compassionate approach to clients and their pets.
Dependability and strong organizational skills.
Ability to multitask, prioritize, and stay calm in a fast-paced veterinary environment.
Clear, professional communication skills.
Team-first attitude and desire to continue growing.
Availability to work four days per week, including Saturdays.

Responsibilities

Greet clients and their pets with warmth and professionalism.
Answer phones, schedule appointments, and respond to client questions.
Check clients in and out and help keep the day running smoothly.
Communicate clearly with clients, doctors, and team members.
Prioritize and manage multiple tasks during busy periods while remaining calm.
Help build and maintain strong client relationships.

Benefits

401(k) matching and Roth Retirement Savings Plan.
Flexible Spending Account (full-time only).
529 Savings Plan.
Tuition Support Program.
Referral bonus program.
Health insurance, including medical, dental, and vision (full-time only).
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible dependents (full-time only).
Up to three weeks of full pay for the birth or adoption of a child, subject to eligibility and state-program terms.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products, and a pet food discount program.
Quarterly Team Rewards Bonus Program.
Professional development opportunities and continuing education allowance.
Uniform allowance.
Six paid holidays (full-time only).
Employee Assistance Program.
Employee discount program.