Client Service Representative (Gloucester CH Branch)

Atlantic Union Bank • Gloucester, VA

11d • $37,700 - $60,300 • Onsite

About The Position

The Client Service Representative serves in a Universal Banker capacity, providing routine banking transactions at the teller window or on the platform under minimal supervision and helping provide flexible branch coverage. The role delivers customer service through a broad range of sales and service activities, including opening accounts, handling teller transactions, marketing and cross-selling bank products and services, and resolving complex customer service issues. The representative uses banking knowledge to identify sales and service opportunities, builds rapport with prospects and existing customers, and refers customers to other banking services or bank personnel as appropriate. Other duties may be assigned.

The position requires basic knowledge of job procedures and tools, generally gained through work experience and potentially vocational or technical education. Work is performed under moderate supervision. Problems are typically routine, though some may require interpreting or deviating from standard procedures. The role communicates information that may require explanation or interpretation.

Eligible teammates may participate in a comprehensive benefits package, subject to plan terms and eligibility requirements. Certain positions may also be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.

Requirements

• Typically requires 2 or more years of relevant experience.
• May require vocational or technical training.
• Must be able to stand for extended periods.
• Must be able to lift objects up to 30 pounds.

Responsibilities

• Process routine banking transactions at the teller window or on the platform.
• Provide flexible coverage for the branch.
• Deliver customer service through a broad range of sales and service activities.
• Open new accounts and handle teller transactions.
• Market and cross-sell bank products and services.
• Resolve complex customer service issues.
• Use banking knowledge to identify additional sales and service opportunities.
• Build rapport with prospects and strengthen existing customer relationships.
• Refer customers to other banking services and bank personnel as appropriate.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Disability coverage
• Paid time off
• 401(k) retirement savings plan
• Wellness resources
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed