Client Service Representative - Call Center

Pieper Veterinary•Middletown, CT

9d•Onsite

About The Position

Pieper Veterinary is seeking a kind, compassionate, and detail-oriented Client Service Representative to join its call center team in Middletown, Connecticut. As a first point of contact for many clients, the representative creates a welcoming and supportive experience by answering calls, scheduling appointments, addressing client questions, and helping connect pets with needed care. The position works in a fast-paced, high-volume setting and requires calm, empathetic communication during stressful or emotional situations. The role is full-time, scheduled Saturday, Monday, Tuesday, Thursday, and Friday from 9:30 a.m. to 5:30 p.m.; holidays are required. Compensation is $18.75–$24.75 per hour, based on experience. The representative works collaboratively with veterinarians, technicians, and other staff. The hospital offers an environment of collaboration and belonging, opportunities for career advancement and continuing education, and in-house continuing education and mentoring to support career goals. The hospital is VECCS Level 1 Certified and has specialties in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Surgery, and Exotics, as well as Emergency and Primary Care Veterinarians.

Requirements

Previous experience in a customer service role.
Familiarity with veterinary terminology or willingness to learn.
Excellent verbal and written communication skills.
Strong interpersonal skills and a warm, friendly, empathetic approach to clients and pets.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks in a fast-paced environment.
Ability to collaborate with veterinarians, technicians, and other staff.
Flexibility to assist with other duties and work effectively in a team-oriented environment.
Reliable, punctual, dependable, and committed to delivering exceptional service.
Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Must be 18 years or older to apply.

Nice To Haves

Experience in a veterinary setting is preferred.
Experience with EzyVet and Smartflow is a plus but not required.

Responsibilities

Answer calls and provide a welcoming, supportive first point of contact for clients.
Schedule appointments and address client questions.
Help connect pets with the care they need.
Communicate and collaborate with veterinarians, technicians, and other staff to support smooth clinic operations.
Assist with other duties as needed.
Handle patients on a leash or in a carrier.