Client Service – Product Support Specialist – Tax and Payroll

ADP•San Dimas, CA

2d•Hybrid

About The Position

As a Client Service – Product Support Specialist – Tax and Payroll, you will provide consistent, high-quality support to ADP clients by researching issues, resolving funding-related challenges, and helping clients understand requirements, timelines, and next steps. You will serve as a trusted resource for clients and business partners, using strong analytical and problem-solving skills to navigate complex situations while delivering an exceptional service experience. In this role, no two days are the same. You will review account activity, investigate issues, communicate with clients and internal stakeholders, document critical information, and help resolve funding-related and payroll tax service issues. Success in this role requires strong attention to detail, analytical thinking, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment while delivering exceptional service to clients and business partners.

Requirements

2+ years of experience in client service, banking, billing, financial operations, reconciliation, insurance, accounting support, or a related environment where you researched issues, analyzed information, resolved client concerns, and maintained accurate documentation.
Clear, professional communication style, both over the phone and in writing, that is easy for clients and business partners to understand and act on.
Ability to explain complex information, set expectations, and effectively navigate challenging conversations.
Strong research, analytical, and problem-solving skills; ability to investigate issues, evaluate information, identify solutions, and follow matters through to resolution.
Highly organized and detail-oriented, with strong time management skills and a commitment to accurate documentation, accountability, and timely follow-through.
Proficient in Microsoft Office tools, including Outlook, Word, and Excel.
Adaptable, accountable, and eager to learn, with the ability to embrace change, manage multiple priorities, and maintain a positive attitude while delivering exceptional client service.
Bachelor's degree or equivalent experience.

Nice To Haves

Payroll tax experience.
Four years of experience in a banking or financial institution environment.

Responsibilities

Assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.
Use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
Build relationships with clients and service partners using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
Leverage ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
Turn client input into recommendations for ADP leadership on best practices and solutions training.
Assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.