Client Service Manager II
Gallagher•Carrollton, TX
•Remote
About The Position
Gallagher is seeking a remote Client Service Manager to join its growing small business division. The role serves clients with needs ranging from relatively simple to moderately complex, delivering exceptional customer service while building client relationships and collaborating with the sales team. The manager leads renewal efforts, supports the retention and growth of client business, guides and mentors service team members, and helps ensure compliance and quality service. The role uses Gallagher technology and systems to maintain accurate client information and improve productivity.
Requirements
- Bachelor's degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Ability to develop professional relationships with internal and external partners.
- Resilient and adaptable approach in the face of shifting priorities.
- Eagerness to collaborate with Gallagher teams and employees.
Responsibilities
- Lead the renewal process to deliver the best possible solutions to clients in a high-quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with buyers in client organizations and with day-to-day client representatives.
- Guide team members in addressing clients’ risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
- Conduct periodic audits to ensure compliance standards and service levels are met.
- Maintain accurate client and policy data and documents within the Gallagher system.
- Use Gallagher technology to improve productivity and quality.
- Manage multiple competing priorities effectively.
- Collaborate with the sales team and other Gallagher teams to achieve goals and provide client service.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
