Client Service Manager II

Gallagher•Denver, CO

About The Position

At Gallagher, the Client Service Manager II serves as a strategic advisor to small business commercial clients, managing and growing a portfolio while delivering high-quality service at scale. The role focuses on retaining and expanding client relationships through consultative guidance, tailored insurance solutions, proactive service, and identification of cross-sell opportunities. The position independently leads renewals and resolves complex service issues while maintaining accuracy, compliance, and operational excellence in a high-volume environment. It also supports team performance by sharing best practices, promoting process improvement, and using technology and data to improve efficiency and client outcomes.

Requirements

At least 3 years of experience in commercial insurance client service or account management.
A track record of independently managing moderately complex Small Business accounts.
An active Property and Casualty (P&C) license.
Strong understanding of insurance products, coverage options, underwriting principles, and service processes.
Ability to assess complex client needs and deliver tailored, value-driven solutions.
Consultative approach to engaging clients, building trust, and influencing decisions aligned with their goals.
Proactive mindset for identifying account expansion and cross-sell opportunities and strengthening relationships.
Strong decision-making skills to resolve challenges with client outcomes in focus.
Exceptional organizational skills to manage multiple priorities while maintaining accuracy, compliance, and operational excellence.
Ability to lead through influence, collaborate, and share knowledge to elevate team performance.
Forward-thinking approach to process improvement and technology use in a fast-paced, evolving environment.

Responsibilities

Manage and grow a small business commercial portfolio while delivering high-quality service at scale.
Lead renewals independently and provide competitive, accurate solutions aligned with client needs.
Identify and pursue growth opportunities, support cross-sell initiatives, and strengthen client relationships.
Provide consultative guidance to help clients understand risks and make informed decisions.
Resolve complex service issues quickly using sound judgment and accountability.
Maintain compliance, accuracy, and operational excellence while continuously improving processes.
Deliver a strong client experience in a high-volume environment.
Support the team as an informal leader by sharing best practices and elevating performance.
Use technology and data to improve efficiency and client outcomes.
Drive retention, efficiency, and revenue through proactive service delivery.