Client Service Manager – Building Automation

Siemens • Orlando, FL

18d • $51,847 - $88,881 • Hybrid

About The Position

The Client Service Manager manages a portfolio of building automation service agreements and is accountable for their financial performance, customer satisfaction, and retention. The role works directly with customers to develop trusted-advisor relationships, understand business goals, and recommend services and solutions from the company’s service and product portfolio. It balances on-site customer interactions with back-office responsibilities and supports service delivery throughout the greater Orlando area from the Winter Park, Florida branch.

Requirements

• High school diploma or state-recognized GED.
• On-the-job experience in the building technology industry.
• On-the-job experience with engineering HVAC or building automation systems.
• Experience with Microsoft Office and business software systems.
• At least 21 years of age and a valid driver’s license with limited violations; must meet eligibility requirements for Siemens’ fleet vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

• Demonstrated experience in demand-side energy services or Certified Energy Manager certification.
• Associate degree from a two-year or technical college, or a bachelor’s degree.
• Demonstrated experience in the building technology industry.

Responsibilities

• Manage assigned service agreement accounts to meet financial targets and deliver customer satisfaction and retention.
• Balance on-site customer interactions with back-office responsibilities.
• Develop account strategies that support customer business goals using the company’s service and product portfolio.
• Develop service delivery plans with customers to provide the scope of work in service agreements.
• Identify customer needs and make prioritized recommendations for service agreement additions, upgrades, and escalations.
• Participate in developing a master schedule for service delivery across the service area.
• Lead quality assurance activities that support service agreement renewals.
• Maintain excellent organizational and interpersonal skills.

Benefits

• Siemens offers a variety of health and wellness benefits; further details are available through the linked benefits website.
• Target incentive of 5% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED