Client Service Manager – Building Automation
About The Position
The Client Service Manager manages a portfolio of service agreements through delivery and is responsible for their profit and loss, financial performance, customer satisfaction, and retention. The role works directly with customers to build trusted-advisor relationships and recommend services and solutions. It supports Siemens’ Tampa, Florida branch and customers throughout the greater Tampa area, balancing on-site customer interactions with back-office responsibilities. The manager develops account strategies aligned with customer business goals using the company’s service and product portfolio, creates service delivery plans with customers, and identifies prioritized opportunities for service agreement additions, upgrades, and escalations. The position also participates in developing a master schedule for service across the area and leads quality assurance activities that support service agreement renewals.
Requirements
- High school diploma or state-recognized GED.
- At least 3 years of on-the-job experience in the building technology industry, engineering HVAC, or building automation systems.
- Experience using Microsoft Office and business software systems.
- At least 21 years of age and a valid driver’s license with limited violations; must meet eligibility requirements for Siemens’ fleet vehicle program.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Nice To Haves
- Demonstrated experience in demand-side energy services or Certified Energy Manager certification.
- Associate degree from a two-year or technical college, or a bachelor’s degree.
- At least 5 years of experience in the building technology industry.
Responsibilities
- Manage assigned service agreement accounts to meet financial targets and achieve customer satisfaction and retention.
- Balance time between on-site customer interactions and back-office responsibilities.
- Develop account strategies that support customers’ business goals, leveraging the company’s service and product portfolio.
- Develop service delivery plans with customers to provide the service agreement scope of work.
- Identify customer needs and make prioritized recommendations for service agreement additions, upgrades, and escalations.
- Participate in developing a master schedule for service delivery to customers in the service area.
- Lead quality assurance activities that support service agreement renewals.
- Maintain excellent organizational and interpersonal skills.
Benefits
- Siemens offers a variety of health and wellness benefits; details are provided through its benefits website.
- Target incentive of 5% of base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
