Client Service Manager - Multinational Inbound Small Business

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. As a Client Service Manager, you will be responsible for maintaining client relationships, managing accounts, and ensuring the highest level of service and satisfaction. You’ll oversee renewals, handle customer service and marketing to carriers, and independently manage your book of business. This role requires a proactive approach to problem-solving, strong time management skills, and the ability to ask the right questions to uncover client needs.

Requirements

Bachelor’s degree with 1+ years of client service and/or claims management experience, OR High School diploma/GED with 3+ years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office and familiarity with Applied Epic systems.

Nice To Haves

Strong knowledge of coverage and quoting across diverse markets.
Exhibit critical thinking and detective-like skills to figure things out and ask the right questions.
Effectively manage competing priorities in a high-volume environment.
Familiarity with agency billing processes.
Be excited, proud, and passionate about your work while fostering trust and collaboration.
Delegate effectively, build trust, and maintain professional boundaries.
Work independently and demonstrate a willingness to learn and adapt.

Responsibilities

Build and nurture strong relationships with clients and day-to-day representatives.
Take a leadership role in the renewal process to deliver timely and high-quality solutions.
Independently manage accounts, seek better pricing and solutions, and handle various tasks.
Identify opportunities to cross-sell additional services and lines of coverage.
Mentor and support team members while fostering a positive and collaborative environment.
Conduct periodic audits to ensure compliance standards and service levels are met.
Utilize Gallagher’s systems to maintain accurate client and policy data and improve productivity.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program