Client Service Director- Small Business
About The Position
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to helping businesses and people thrive. As a Client Service Director, you’ll lead a team that delivers exceptional service to our clients. This role is all about making a difference—enhancing client satisfaction, driving retention, and creating a culture of continuous improvement. You’ll collaborate with leaders to align goals and strategies, ensuring our clients receive the best possible support.
Requirements
- Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
- 3+ years supervisory experience.
- Appropriate licensing as required.
- Strong communicator at all levels
Nice To Haves
- Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
- Prior experience designing and implementing.
- Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
Responsibilities
- Lead and inspire a team of Client Service Managers and Associates to deliver high-quality service that meets Gallagher’s operational standards.
- Manage people and processes to help achieve productivity and performance goals while fostering a positive and efficient environment.
- Work closely with internal teams to align service delivery with client needs.
- Drive a culture of continuous improvement by identifying and implementing process enhancements.
- Build strong relationships with clients, ensuring their needs are met with care and professionalism.
- Support the team by achieving operational and financial targets.
- Lead by example, creating a collaborative and supportive team culture.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
