Client Service Manager - WV

Highmark Health•Parkersburg, WV

3d•Hybrid

About The Position

The Client Service Manager partners with assigned Client Managers to maintain and grow existing business and sustain positive account relationships. The role supports the account renewal process by preparing proposals, meeting materials, sales collateral, benefit design analyses, specialized proposals, and quotes. It also involves running financial reports, performing basic analysis of utilization data and market research, and developing specifications for new-product implementation. The position serves as a sales liaison between group administrators and internal departments, helping resolve service and operational issues. The manager is the primary contact for day-to-day account service issues and supports customers during contract implementation and throughout the customer relationship, with responsibility for timely, professional resolution and customer satisfaction. This is a hybrid role based in Parkersburg, West Virginia, with onsite work three days each week: Tuesday, Wednesday, and Thursday. Travel is listed as 0%–25%.

Requirements

Bachelor's degree, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
Three years of relevant, progressive experience in the area of specialization, or a bachelor's degree.
Service orientation, diligence, problem solving, communication, drive for results, critical evaluation, influence, persistence and resilience, planning, and organizing.
Must obtain a state-specific Producer License for Life, Accident & Health within 45 days of hire, if not already held.

Responsibilities

Partner with assigned Client Managers to maintain and grow existing business and maintain positive account relationships.
Assist with benefit design analysis for specialized proposals and quotes.
Run financial reports or perform basic financial analysis of utilization data and market research.
Develop detailed specifications for implementing new products for clients.
May conduct enrollment meetings during the account renewal process.
Analyze operational business problems, resolve them, and implement changes across the company, including addressing benefit and administrative issues and recommending alternative solutions.
Leverage internal resources to provide service and resolve problems for assigned accounts.
Work with Sales Support Analysts on account processing and setup to ensure accurate, seamless service delivery.
Develop documents and processes, including work plans, to communicate account implementation activities effectively.
Serve as the primary contact for resolving day-to-day account service issues.
Support customers during sales contract implementation and throughout the relationship by resolving difficult issues promptly and professionally, and take responsibility for customer satisfaction and loyalty.
Perform other duties as assigned or requested.