Senior Client Manager - WV

Highmark Health•Parkersburg, WV

3d•Hybrid

About The Position

This role manages a book of business and serves as a strategic consultant for existing accounts, directly or through intermediaries. The Senior Client Manager is responsible for renewing accounts and selling additional products and services to support retention and profitable growth. The position is hybrid in Parkersburg, West Virginia, with onsite work three days per week (Tuesday, Wednesday, and Thursday). Travel is required. The role does not supervise or manage other employees.

Requirements

State-specific Producer Licenses for Life, Accident, and Health are required, or must be obtained within 45 days of hire.
Five years of Account/Client Management experience or other relevant experience.
Ability to speak publicly and extemporaneously on a variety of subjects.
Presentation, communication, and negotiation skills.
Organizational skills and ability to meet deadlines.
Creativity and innovation.
Persistence and resilience.
Problem-solving skills.
Ability to influence.

Responsibilities

Review products, services, capabilities, and technologies with clients to sell assigned product lines, renewals, and add-on sales, supporting retention, profitability, and growth.
Manage senior-level relationships with clients, consultants, and brokers or producers by building valued partnerships, demonstrating business acumen, and cultivating a network.
Develop sales solutions that consider competition and the changing political environment.
Develop, implement, and execute business plans and metrics to retain and grow membership, enhance profitability, and cross-sell.
Conduct routine service calls and serve as the primary group contact for strategic planning and consultation.
Support customers during sales contract implementation and throughout the relationship; advocate for escalated service issues promptly and professionally, and take responsibility for customer satisfaction and loyalty.
Maintain sales projections, finalize rates and benefit adjustments, and prepare renewal and sales presentation reports and documents.
Participate in product development and prepare business programs, including territory-specific action plans and sales-closing strategies, as well as long-term strategies for specific account needs.
Lead internal partners, including Clinical and Analytics, in delivering client strategy.
Perform other duties as assigned or requested.