Client Service Manager, Personal Lines

Gallagher•Ithaca, NY

78d

About The Position

Gallagher is seeking a Client Service Manager to join its Personal Lines team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, solve challenges, and ensure interactions add value. The position supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, meet client needs, and uphold compliance standards.

Requirements

Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

Manage the renewal process by gathering client information, analyzing needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Help the team address client risk management needs through consultative conversations and personalized strategies.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to improve productivity, streamline processes, and deliver quality results.
Manage multiple priorities and complete tasks on time to meet client expectations.
Mentor team members.