Client Service Manager

Circana

16h•Remote

About The Position

This position sits within Circana’s Client Service organization and focuses on delivering high-quality analytics, reporting, and service support for the Wegmans account. The primary objective is to ensure seamless execution, trusted partnership, and actionable insights that support Wegmans’ business needs and strengthen long-term collaboration. Success requires strong analytical thinking, attention to detail, and a consultative, client-first mindset, with close collaboration across internal teams and service partners.

Requirements

3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, or insights-driven environments.
Strong analytical skills with the ability to translate data into clear, actionable insights.
Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms.
Proven attention to detail and commitment to data quality and accuracy.
Strong verbal and written communication skills with the ability to engage clients consultatively.
Ability to manage multiple priorities independently while collaborating with cross-functional teams.
Flexibility to support occasional evening or weekend work as business needs require.

Nice To Haves

Experience working with syndicated data or retail analytics platforms.
Background in marketing, sales, or analytics within a CPG or retail organization.
Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience).

Responsibilities

Serve as the primary client contact for Wegmans on service-related inquiries, requests, and issue resolution, ensuring timely and effective responses.
Deliver high-quality analytics and reporting support, including report creation, editing, and ongoing maintenance to meet client needs.
Ensure data accuracy and consistency by conducting regular quality checks and weekly updates of syndicated tools and dashboards.
Engage clients in a consultative manner to understand business objectives, challenges, and success measures, translating data into meaningful insights.
Collaborate cross-functionally with analytics, technology, delivery, and offshore teams to coordinate execution and resolve complex issues.
Manage day-to-day service execution to ensure on-time delivery and adherence to service standards and processes.
Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution.
Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience.