Client Service Manager

Gallagher•Charlotte, NC

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we are more than just a global leader in insurance, risk management, and consulting services. We are a community of over 30,000 individuals united by The Gallagher Way – our shared values and guiding principles. We help businesses grow, communities thrive, and people prosper. Now, we’re looking for a passionate and service-minded Client Service Manager to join our team and make a real impact. As a Client Service Manager, you’ll be at the heart of our mission to deliver exceptional service to our clients. You’ll actively manage client accounts, ensuring their satisfaction and success. Working closely with our sales team, you’ll build strong, lasting relationships with clients, offering customised solutions that protect their interests and help them achieve their goals. Your leadership will inspire and guide our Client Service Associates, fostering a collaborative and learning-focused environment. You’ll manage complex accounts, with a particular focus on self-funded business, and use Gallagher’s resources to create effective client deliverables. From preparing RFPs and analysing proposals to supporting negotiations and developing client presentations, you’ll play a pivotal role in the employee benefits Client Service Cycle, ensuring a seamless renewal process and achieving our 95% retention target. You’re a strong communicator who thrives on building professional relationships with both internal and external partners. You’re adaptable, innovative, and always looking for ways to improve. Balancing multiple priorities comes naturally to you, and you’re not afraid to go the extra mile to achieve results.

Requirements

A Bachelor’s degree with 3+ years of client service or claims management experience, or a High School degree/GED with 8+ years of experience.
A Producer’s License and proficiency in Microsoft Office.
The ability to travel up to 25% of the time.

Nice To Haves

Previous insurance knowledge and experience managing client relationships preferred.

Responsibilities

Actively manage client accounts, ensuring their satisfaction and success.
Build strong, lasting relationships with clients, offering customised solutions that protect their interests and help them achieve their goals.
Inspire and guide our Client Service Associates, fostering a collaborative and learning-focused environment.
Manage complex accounts, with a particular focus on self-funded business, and use Gallagher’s resources to create effective client deliverables.
Preparing RFPs and analysing proposals to supporting negotiations and developing client presentations
Play a pivotal role in the employee benefits Client Service Cycle, ensuring a seamless renewal process and achieving our 95% retention target.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program