Client Service Manager II - Surety
About The Position
Gallagher is building a talent pipeline for future senior-level Commercial Client Service Manager opportunities on its Surety team. Although the role is not currently open, Gallagher welcomes connections with qualified candidates for upcoming needs. The position may be hybrid from a Gallagher office location. The Client Service Manager handles a book of surety business and works with clients and carriers, supporting service excellence and long-term client relationships. The role processes and renews surety bonds, supports new business submissions, improves workflows, maintains accurate data, and helps ensure compliance and timely, high-quality results. Gallagher offers mentorship from senior leaders and a path for long-term career growth.
Requirements
- Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
- Producer’s License.
- Ability to travel up to 25% of the time.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
- Proficiency using technology to maximize productivity and quality.
- Strong written and verbal communication skills.
- Ability to engage others in consultative discussions.
- Ability to manage multiple, sometimes competing, priorities effectively.
- Ability to work in a self-directed manner.
Nice To Haves
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
Responsibilities
- Issue and execute new surety bonds, including Bid Bonds, Performance & Payment Bonds, Maintenance Bonds, and Commercial Bonds.
- Contribute to the renewal process by delivering timely, high-quality solutions to clients.
- Support new business activity by handling new business submissions.
- Collaborate with the team to improve processes, meet goals, and maintain high productivity standards.
- Use Gallagher technology to enhance productivity and deliver quality results.
- Manage multiple priorities and complete tasks accurately and on time.
- Build relationships with clients and their representatives, ensuring they feel supported and valued.
- Maintain accurate data and contribute to compliance standards.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support well-being
- Career development opportunities and ongoing learning
- Collaborative, people-first culture with accessible leadership
- Opportunity to do meaningful work with global reach and local impact
- Direct mentorship from senior leaders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
