Client Service Manager II

Gallagher•Tallahassee, FL

3d•Remote

About The Position

Gallagher is seeking a remote Client Service Manager to join its growing small business division. The role supports a range of clients with issues from relatively simple to moderately complex, builds client relationships, collaborates with the sales team, and demonstrates the value Gallagher can provide. The Client Service Manager leads the renewal process to deliver high-quality, timely solutions; retains existing business and drives sales of additional services and lines of coverage; and develops relationships with both client decision-makers and day-to-day representatives. The role also guides and mentors Client Service team members, audits compliance and service levels, maintains accurate client and policy records in Gallagher's system, uses Gallagher technology to improve productivity and quality, and manages competing priorities.

Requirements

Bachelor's degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Resilient and adaptable approach when priorities shift.

Nice To Haves

Eagerness to collaborate with Gallagher teams and employees.

Responsibilities

Take a leadership role in the renewal process to ensure high-quality, timely solutions for clients.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with buyers in client organizations and day-to-day client representatives.
Guide team members in addressing clients’ risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher technology to improve productivity and quality.
Effectively manage multiple competing priorities.
Develop professional relationships with internal and external partners.
Collaborate with Gallagher teams and employees.