Client Service Manager II

Gallagher•Tampa, FL

11d

About The Position

At Gallagher, the Client Service Manager II will own and grow a Personal Lines portfolio, delivering a relationship-driven client experience and managing complex client relationships. The role leads renewals end-to-end, aligns coverage with risk, anticipates client needs, and identifies policy gaps and opportunities for cross-selling and account growth. It also provides expert guidance on complex coverage decisions, resolves service challenges independently, and supports retention, satisfaction, and portfolio growth. The position promotes operational excellence through accuracy, compliance, and continuous process improvement. It contributes to a collaborative, high-performance team by sharing expertise and supporting colleagues, and uses data and digital tools to deliver efficient, modern client service. Gallagher describes its environment as collaborative, people-first, and supported by accessible leadership, with career development and ongoing learning opportunities.

Requirements

Progressive experience in insurance client service or account management, including independently managing moderately complex Personal Lines accounts.
Active P&C license.
Strong knowledge of coverage, policy terms, endorsements, and service processes.
Ability to support complex client inquiries with clear, coverage-focused guidance.
Effective communication and a consultative approach to building trust and simplifying complexity.
Strong judgment and ownership when resolving complex issues and navigating ambiguity.
Strong organization and attention to detail, with the ability to manage competing priorities and renewal timelines.
Continuous improvement mindset, including identifying inefficiencies and enhancing service delivery.
Ability to collaborate and influence through expertise while supporting team performance without formal authority.
Relationship-building and problem-solving skills focused on strong client outcomes.

Responsibilities

Own and grow a Personal Lines portfolio while delivering a high-quality, relationship-driven client experience.
Lead complex renewals end-to-end, align coverage with risk, and manage timelines effectively.
Build client relationships through proactive engagement, anticipate needs, and drive retention.
Identify policy gaps and provide coverage solutions that support cross-selling and account growth.
Provide expert guidance on complex coverage decisions and independently resolve service challenges.
Ensure accuracy and compliance while contributing to continuous process improvement.
Share expertise and support a collaborative, high-performance team culture.
Use data and digital tools to deliver efficient, modern client service.
Drive retention, satisfaction, and portfolio growth through consistent, insight-led service.