Client Service Manager II

Gallagher•Tallahassee, FL

10d

About The Position

As a Small Business Client Service Manager II at Gallagher, you will own commercial client portfolios and serve as a strategic advisor. You will maintain and grow business by uncovering opportunities, strengthening retention, and delivering tailored solutions that meet client needs. The role calls for thriving in a high-volume environment while balancing operational efficiency with a strong client experience. You will also support team performance by sharing best practices and promoting innovation through technology and data-driven strategies. Gallagher describes its culture as grounded in teamwork and integrity, with a commitment to doing the right thing. The company emphasizes curiosity, new ideas, career ownership, and meaningful work. It also states its commitment to an inclusive and authentic workplace and is an affirmative action/equal opportunity employer.

Requirements

At least 3 years of experience in commercial insurance client service or account management.
A track record of independently managing moderately complex Small Business accounts.
An active Property and Casualty (P&C) license.
Strong understanding of insurance products, coverage options, underwriting principles, and service processes.
Ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision.
Consultative approach to engaging clients, building trust, and influencing decisions aligned with their goals.
Proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthen relationships.
Strong decision-making skills to resolve challenges while keeping client outcomes in focus.
Exceptional organizational skills to manage multiple priorities while ensuring accuracy, compliance, and operational excellence.
Ability to lead through influence, collaborate effectively, and share knowledge to elevate team performance.
Forward-thinking approach to continuous process improvement, technology use, and driving results in a fast-paced, evolving environment.

Responsibilities

Manage and grow a small business commercial portfolio while delivering high-quality service at scale.
Lead renewals independently and ensure solutions are competitive, accurate, and aligned with client needs.
Identify and pursue growth opportunities, support cross-sell initiatives, and strengthen client relationships.
Provide consultative guidance to help clients understand risks and make informed decisions.
Resolve complex service issues quickly using sound judgment and accountability.
Maintain operational excellence through compliance, accuracy, and continuous process improvement.
Deliver a strong client experience in a high-volume environment.
Share best practices and support team performance as an informal leader.
Use technology and data to improve efficiency and client outcomes.
Drive retention, efficiency, and revenue through proactive service delivery.