Client Service Manager and Caregiver Mentor

Always Best Care Midlands•Columbia, SC

23h

About The Position

Always Best Care of the Midlands is seeking a compassionate, dependable, and organized care professional for a hands-on role combining direct client care, caregiver mentoring and training, and client service support. The position works in clients’ homes and alongside the office team to help provide consistent care and a positive experience for clients, families, and caregivers. The role includes providing non-medical care and covering assigned client shifts; supporting activities of daily living according to care plans and agency procedures; mentoring and training caregivers; and assisting with client and caregiver service follow-up, visits, reassessments, documentation, and coordination with scheduling. Direct client care and shift coverage are essential responsibilities. Availability is required Monday through Friday within the 7:00 a.m. to 10:00 p.m. window, as well as every other weekend and every other holiday. Overtime may be needed depending on client care and staffing needs. Scheduled shifts vary according to agency needs. The employee must be able to work with all assigned clients, including those who have pets or smoke, and provide hands-on assistance with all activities of daily living.

Requirements

Prior professional caregiving experience providing hands-on personal care and assistance with activities of daily living.
A patient, respectful approach to working with seniors, including individuals living with dementia.
Ability to demonstrate caregiving skills and provide constructive, supportive feedback.
Strong communication, organization, problem-solving, and follow-through.
Dependability and flexibility to respond to changing client and staffing needs.
Comfort using a smartphone and electronic scheduling and documentation systems.
Reliable transportation and ability to travel between client homes and the office.
Ability to perform the essential duties of the position, with or without reasonable accommodation.
Availability Monday through Friday from 7:00 a.m. to 10:00 p.m., every other weekend, and every other holiday.
Availability for possible overtime, depending on client care and staffing needs.
Ability and willingness to work with all assigned clients, including clients who have pets and clients who smoke.
Willingness and ability to provide hands-on assistance with all activities of daily living.

Nice To Haves

Experience mentoring coworkers, training new employees, or serving in a caregiving leadership role.

Responsibilities

Provide hands-on, non-medical care and cover assigned client shifts.
Assist with activities of daily living, including bathing, dressing, grooming, toileting, incontinence care, eating, transfers, and mobility, according to care plans and agency procedures.
Provide companionship, meal preparation, light housekeeping, and other tasks assigned in care plans.
Introduce caregivers to clients and explain each client’s needs, preferences, and routines.
Mentor caregivers on care skills, communication, documentation, and professional expectations.
Assist with caregiver orientation, skills demonstrations, and ongoing training.
Complete assigned client and caregiver satisfaction calls and follow up on concerns.
Conduct authorized client visits and reassessments as assigned.
Document interactions accurately and promptly report changes or concerns.
Collaborate with scheduling to support shift coverage and continuity of care.
Follow agency policies, care plans, and escalation procedures.