Client Service I Representative- Receptionist/ Office Services

Canon U.S.A., Inc.•Washington, DC

3d•$17 - $23•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Assignments may include reception and office services, copy/print production, copier maintenance, mail and courier services, shipping and receiving, inventory services, warehouse, or file room and records services, depending on the assigned location. Site responsibilities and coverage locations may change based on client or division needs. The role requires cross-functional training to provide coverage when short-staffed and compliance with customer policies and protocols. Reception and office duties may include greeting visitors, answering calls, taking messages, scheduling conference rooms, entering data, responding to customer needs, accepting deliveries, and setting up meeting food and beverages. Copy and print duties may include reviewing files, producing and finishing documents, tracking requests, performing quality checks, and maintaining equipment. Other possible duties include basic copier maintenance, mail and courier processing and tracking, and shipping and receiving packages and materials while maintaining shipment records and inventory.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to lift up to 50 pounds.
Ability to spend extended periods standing, bending, walking, reaching, and pulling.
Ability to work overtime as needed.
Good customer service and communication skills.
Ability to multitask and prioritize to meet deadlines.
Ability to work with minimal supervision.
Take necessary steps to obtain security or other clearances required to enter customer premises.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests by email, phone, text, and verbal communication.
Provide good customer service and respond to customer requests.
Contribute to creating the Site Procedure Guide and recording account processes.
Attend cross-functional training to provide coverage when short-staffed.
Perform reception duties, including greeting visitors, answering calls, taking messages, scheduling conference rooms, and entering data.
Accept deliveries and set up food and beverages for meetings.
Produce, finish, assemble, sort, laminate, and quality-check print requests; log, deliver, and track activity.
Perform routine upkeep and basic maintenance of equipment and assist end users with basic equipment functionality.
Maintain equipment, monitor supplies, replenish paper and toner, clear paper jams, and notify the service department of unresolved issues.
Process, sort, route, deliver, pick up, and track mail, courier, messenger, and accountable items.
Ship and receive packages, materials, parts, or products; verify and maintain shipment records, retain paperwork, and obtain customer signatures.
Perform data entry and maintain inventory and service activity reports as assigned.