Client Service I Representative- Receptionist/ Office Services

Canon Careers•Washington, DC

1d•Onsite

About The Position

The Client Service I Representative provides prompt delivery of on-site work assignments, with a focus on customer service and customer satisfaction. Depending on the assigned location, responsibilities may include reception and office services, copy and print production, copier maintenance, mail and courier services, shipping and receiving, inventory, warehouse, and file-room or records services. The employee attends cross-functional training to provide coverage when short-staffed, and site responsibilities or coverage locations may change according to client or division needs. Reception and office services may include greeting visitors, answering calls, taking messages, scheduling conference rooms, entering data, responding to customer needs, accepting deliveries, and setting up meeting refreshments. Copy and print work includes preparing files, reproducing and finishing documents, tracking requests, responding to customers, and maintaining equipment. Device maintenance includes routine care, basic troubleshooting, supply replenishment, meter readings, and service reporting. Mail and courier duties include sorting, processing, tracking, routing, and delivering mail and courier items. Shipping and receiving duties include handling packages and materials, verifying shipments, maintaining records and inventory, operating related equipment, and obtaining customer signatures. This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures. The position is full-time and on-site at assigned worksite(s) on scheduled workdays. The anticipated hourly rate is $17.20 to $23.37.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to lift up to 50 pounds.
Ability to stand, bend, walk, reach, and pull for extended periods while performing duties.
Good customer service and communication skills.
Ability to multitask and prioritize to meet deadlines.
Ability to work with minimal supervision.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Legally authorized to work in the United States and residing in the United States at the time of hire; the company will not pursue or support visa sponsorship.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests through email, phone calls, text messages, and verbal communication.
Provide good customer service and respond to customer requests.
Contribute to the Site Procedure Guide by ensuring account processes are properly recorded.
Attend cross-functional training to provide coverage when short-staffed.
Perform assigned services, which may include copy and print production, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory, warehouse, or file-room and records services.
Perform reception duties such as greeting visitors, answering calls, taking messages, scheduling conference rooms, entering data, accepting deliveries, and setting up food and beverages for meetings.
Prepare and reproduce print requests; check files for print readiness; finish, assemble, sort, laminate, and quality-check documents; and track and report activity.
Perform routine equipment care and basic maintenance, assist users with equipment functionality, evaluate issues, and notify the service department when unable to resolve them.
Receive, sort, process, track, deliver, and pick up mail and courier items, including accountable shipments; research and route unidentified or generic mail.
Ship and receive packages, materials, parts, or products; verify shipments; maintain shipment records and inventory; follow delivery schedules; and obtain customer signatures.
Perform data entry, maintain service activity reports, monitor and restock supplies, and record customer inquiries and request fulfillment.
Work overtime as needed.