Client Service Executive

Quadax, Inc.•Norwood, OH

3d•$110,000 - $120,000

About The Position

At Quadax, the Client Service Executive serves as an executive-level ambassador, building client relationships through partnership, trust, and measurable results. The role develops relationships with hospital leadership and helps clients maximize the value of their investment in Quadax solutions. The executive works with healthcare leaders to understand strategic priorities, operational challenges, and key performance metrics, and ensures Quadax supports the outcomes that matter most. Through proactive engagement, executive leadership, and oversight of a Regional Service team, the role drives client satisfaction, retention, and long-term partnership growth while reinforcing a personalized service experience. Candidates in the Columbus, Pittsburgh, and Cincinnati areas are preferred if possible; only candidates in Ohio and Pennsylvania are being considered.

Requirements

Bachelor’s degree or equivalent healthcare industry experience.
Exceptional executive presence and communication skills.
Proven ability to build relationships with senior and executive-level business leaders.
Aptitude for analytical analysis and ability to leverage AI.
Strong emotional intelligence and interpersonal effectiveness.
Consultative and strategic mindset.
Ability to collaborate and influence without direct authority.
Strong coaching and leadership abilities.

Responsibilities

Develop and maintain executive-level relationships with assigned clients.
Identify key decision-makers and sponsors within client organizations.
Establish regular executive business reviews and strategic planning discussions with client leadership.
Serve as a primary executive contact for high-priority matters.
Position Quadax as a trusted business partner delivering measurable value and long-term success.
Understand clients' business objectives, challenges, growth strategies, and technology roadmaps.
Guide the creation of account engagement plans and lead strategic account planning for assigned clients.
Maintain executive oversight of regional service performance.
Oversee Account Managers as they lead daily client interactions, issue resolution, project coordination, and operational account activities.
Ensure Account Managers have the resources, support, and direction needed to serve clients effectively.
Monitor account health, proactively address retention risks, and develop and execute retention strategies for at-risk clients.
Establish and monitor performance metrics and service benchmarks.
Promote accountability and professional development throughout the regional team and align the team with company objectives and client expectations.
Partner with Sales, Product Development, Implementation, and Executive Leadership to deliver an exceptional client experience.
Interview and assist in selecting regional team members.
Support and arrange onboarding and development of new employees.
Coach, mentor, and support leadership development for the regional team.
Review and approve visit reports and other client interaction data.
Serve as an escalation point for Account Managers.
Develop reporting for at-risk and delinquent client accounts and manage client holds and reactivation.
Manage credit, debit, and refund requests related to client billing.
Participate in internal meetings, strategic planning sessions, and client conferences as needed.
Address disciplinary issues and approve timesheets and time off.
Perform other duties as needed.