Client Executive

PBK • Pittsburgh, PA

7d

About The Position

The Client Executive serves as a top-level manager in a successful, growing firm and regularly interacts with senior representatives of current and prospective clients. The role oversees client relations for one or more clients, including project team performance and overall client satisfaction. It requires extremely strong interpersonal skills and an aggressive yet personable demeanor.

The Client Executive contributes to firm strategy and long-term growth, oversees project delivery and client service, develops client relationships and business opportunities, represents the firm externally, and leads teams with a focus on collaboration, mentorship, accountability, and the firm’s culture and service standards.

Requirements

• Registered Architect license required.
• Minimum of 15 years of experience in the architectural profession.
• Minimum of 10 years of experience leading project teams, client relationships, and project delivery processes.
• Prior K-12 and/or Higher Education project experience required.
• Strong leadership, relationship management, and business development skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Proven ability to manage multiple priorities while maintaining a high level of client service and operational performance.

Responsibilities

• Contribute to the development and execution of the firm’s strategic initiatives and long-term growth objectives.
• Partner with firm leadership to identify opportunities that strengthen client relationships, operational performance, and market presence.
• Leverage corporate resources and cross-functional support teams to achieve business and client goals.
• Provide oversight for project delivery, client service, and team performance across assigned clients and projects.
• Promote operational consistency, accountability, and execution of firm standards, processes, and best practices.
• Monitor overall client satisfaction and collaborate with project leadership to proactively address concerns and drive successful outcomes.
• Develop and maintain strong relationships with current and prospective clients.
• Collaborate with Marketing and Business Development teams to identify new opportunities, support pursuit strategies, and expand market presence.
• Represent the firm in client meetings, industry events, and professional organizations.
• Foster a collaborative and high-performing team environment focused on mentorship, professional development, and accountability.
• Support staffing strategy, workforce planning, and recruitment efforts to align with operational and business needs.
• Provide leadership and guidance to project teams while promoting the firm’s culture and client service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed