Client Service Executive

Gallagher • Pittsburgh, PA

3h

About The Position

Gallagher is seeking an experienced Client Service Executive to join its Commercial team. This executive-level role oversees a significant book of business, collaborates with clients and colleagues, and delivers tailored insurance solutions. The position involves building strong relationships, mentoring team members, and supporting business growth.

The Client Service Executive manages and services a book of business valued at $1MM or more in revenue, guiding renewals and identifying opportunities to secure existing business and sell additional services and coverage. The role provides strategic guidance on client risk management needs, maintains strong client and carrier relationships, conducts compliance and service-quality audits, and oversees client and policy data in Gallagher’s systems. Gallagher technology is used to improve productivity, streamline processes, and deliver quality results while managing multiple priorities to meet client expectations.

Requirements

• Bachelor’s degree and 5 or more years of client service and/or claims management experience; or a high school degree/GED and 10 or more years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Experience managing a book of business valued at $1MM or more in revenue.
• Collaborative mindset for working with teams across Gallagher.
• Adaptability and resilience in managing shifting priorities.
• Desire to build relationships and deliver results.

Responsibilities

• Manage and service a book of business valued at $1MM or more in revenue, supporting client satisfaction and retention.
• Collaborate with designated Producers to provide proactive, strategic, tailored recommendations and oversee the renewal process.
• Secure existing business and drive sales of additional services and lines of coverage.
• Build and maintain strong relationships with client and carrier partners.
• Guide the team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time in accordance with client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior