Client Service Delivery Coordinator

TrueBlue•United States,

11h•$19 - $22•Remote

About The Position

The Client Service Delivery Coordinator is responsible for providing support to the Client Service Delivery Team to ensure the timely and effective application of RenewableWorks processes and procedures and the company mission. This person will support the customer relationship with a focus on improving customer experience, account retention and sales growth. This position requires organizational, project management, interpersonal and computer/data management skills as well as independent judgment to anticipate and solve problems to maintain smooth and professional client service delivery experience. The Client Service Delivery Coordinator interacts and serves as a point of contact with cross-functional leadership members. All aspects of this position impact revenue, retention and overall service.

Requirements

Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
Ability to work independently, organize and prioritize workload to meet deadlines, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions, and complete multiple tasks/ projects with minimal supervision in a fast-paced environment.
Strong verbal and written communication, the ability to communicate effectively and conducts meetings. Must be able to interact well at all levels of the organization.
Ability to drive team efficiency and productivity while fostering a positive, motivational work environment that supports collaboration and team work.
Strong problem solving, attention to detail, and analytical ability. Ability to analyze and consider potential conclusions as it relates to historical data and current events to anticipate business needs and implement plans accordingly.
Works effectively and proficiently with customers, vendors and management team to build relationships and investigate and resolve issues and challenges.
Strong ability to work in multiple platforms efficiently and accurately.
Strong customer and team interpersonal and communication skills with the ability to influence others.
Conducts business with integrity, high moral standards, and ethical behavior.
High school diploma, GED or international equivalent required.
At least 1 year required experience supporting customer inquiries, product fulfillment and services, and is accountable for problem resolution success and a focus on retention.

Nice To Haves

At least 1 year industry-specific experience in the Professional Services/Staffing/Client Service Delivery field is preferred.

Responsibilities

Supports and completes tasks and procedures to drive operational excellence for all applicable touch points in the customer experience including customer inquiries, orders, fulfillment, problem resolution, and retaining existing customers for RenewableWorks.
Adheres to service level goals, individual and team performance goals, quality assurance targets and productivity levels.
Supports RenewableWorks business including knowledge of partners that are critical to customer success.
Partners with operations and sales teams after identifying specific customer service issues and trends; implements appropriate action plans to address root cause.
Ensures excellent customer and field communication for program success.
Implements suggested system and workflow improvements to enhance the team's efficiency and relies on experience and judgment to plan and accomplish goals and tasks focused on speed to delivery service.
Develops relationships to become the point of contact with key representatives and enhance proactive communication and follow through on all transactions.