Client Service Coordinator

Bayshore•Sarnia, ON

5d•Onsite

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

Requirements

Secondary School Diploma
A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Responsibilities

Handle and document prospective client inquiries regarding requests for care and service.
Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and collaborates with other Case Managers, funders, or government programs as required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Assist with the supervision, recruitment and orientation of Field employees as requested.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and, as appropriate, notify the Supervisors; maintain appropriate documentation.
Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participate in proactive Health & Safety activities while performing all duties and notify the immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Professionally engage with patients, families, staff, and funder organizations.
Quickly handle funder referrals and updates in the EMR (Procura).
Collaborate with Supervisors, field employees and patients to assess service needs.
Assign care providers based on client needs, geographic area, staff skill-set and availability.
Ensure consistent caregiver assignments and service delivery.
Keep patients and staff informed of initial and ongoing schedules.
Optimize staff schedules to meet their availability and client care needs.
Maintain accurate records in the EMR.
Address patient concerns promptly and follow escalation pathways.