Client Service Coordinator 1270

Banfield Pet Hospital • Scottsdale, AZ

4d • Onsite

About The Position

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital and maximizes the productivity of the veterinary medical team. The role ensures effective communication with associates and clients and coordinates client and pet care in a welcoming, friendly, and efficient manner, encouraging clients to return and refer others.

The CSC promotes hospital services, supports client education about pet health and preventive care, and handles the administrative and financial tasks associated with client visits. The position requires working the specified weekend schedule: Friday 7 a.m.–6 p.m., Saturday 8 a.m.–5 p.m., and Sunday 8 a.m.–4 p.m. Work may involve more than 40 hours per week, evenings, and weekends. The environment has a moderately high noise level and routine exposure to pets, with occasional exposure to anesthesia, radiation, biological hazards, and medications or controlled substances.

Requirements

• One year of related experience is required; customer service experience is preferred.
• Strong written and verbal communication skills, including fluency in English.
• Ability to multitask accurately under distracting conditions.
• Organizational, problem-solving, client-service, and time-management skills.
• Ability to follow oral, written, or diagram-based instructions and provide directions.
• Basic mathematical ability, including arithmetic, percentages, ratios, and unit conversions.
• Comfort and confidence using computers and specialized software, including Microsoft Word, Excel, Access, and Outlook.
• Ability to work at a computer for extended periods and to work confidently around pets.
• Ability to reason, remember, perform mathematical tasks, and read, write, and speak English proficiently.
• Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate objects weighing up to 50 pounds; sufficient ambulatory ability to perform hospital duties.
• Good hand-eye coordination, arm-hand-finger dexterity, grasping ability, and visual acuity, including close, distance, color, peripheral, and depth vision and the ability to adjust focus.
• At least 18 years of age to perform duties involving radiography and exposure to radioactive substances.
• Must be able to work the specified weekend schedule; the posting also states that special hours include weekends and evenings and that duties may often require more than 40 hours per week.
• Demonstrate initiative, integrity, cooperation, flexibility, independence, and resilience under stress.

Nice To Haves

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Medical background, such as veterinary technician, human healthcare, or pharmaceutical experience, with medical terminology training preferred.

Responsibilities

• Promote the Five Principles of Mars, Inc. in personal conduct and as part of the team.
• Recruit new clients by promoting hospital services and direct the flow of clients and pets to support high-quality care and veterinary-team productivity.
• Help maximize the number of pets seen by maintaining an efficient hospital operation that supports wellness-plan clients.
• Provide professional, efficient, and exceptional service; welcome clients and pets, help them feel comfortable, encourage hospital visits, and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history into the computer, using appropriate identification collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, and invoices; dispense prescription items as directed by the veterinarian; sell retail products; and schedule future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Perform administrative functions and other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) and Roth retirement plans with company match.
• Paid time off and holidays.
• Mental health and wellbeing resources, including free coaching and counseling sessions.
• Company-paid associate life insurance and optional supplemental life insurance.
• Company-paid short- and long-term disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Back-up child and elder care and family support resources.
• Fertility and family-building support.
• Digital exercise therapy program.
• Voluntary protection benefits for hospital stays, critical illness, and accidents.
• Legal plan.
• Identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED