Client Service Coodinator - Surgery
About The Position
BluePearl Pet Hospital is hiring an extraordinary Surgery Client Service Coordinator in Los Angeles! Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. At BluePearl Veterinary Partners, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Requirements
- Excellent customer service skills.
- Ability to function calmly and compassionately in emotional and difficult situations.
- Ability to assess client needs and pet condition immediately upon arrival.
- Ability to determine emergency status (stat vs. standard).
- Ability to respond to non-patient calls or visitors and connect them to the appropriate team member.
- Ability to confirm appointments and provide accurate preparation information.
- Ability to offer emotional support and resource materials to grieving clients.
- Ability to serve as a liaison between clients and service agencies during handling of pet remains.
Nice To Haves
- Experience working with veterinary medicine professionals.
- Experience in a collaborative environment.
- Experience in a fast-paced environment.
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Offer a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts for associate pet treatments, procedures, and food
- Annual continuing education allowance
- Free continuing education sessions
- Access to BluePearl University for training
- Access to over 2,000 medical journals for clinicians
- Health, dental, vision, and life insurance options
- Flexible work schedules
- Paid time off
- Floating holiday plans
- Health and well-being resources (stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
