HCM Service Consultant

ADP•Alpharetta, GA

About The Position

ADP is hiring a Client Service Consultant to serve as a front-line resource for clients with 1,000 or more employees. The consultant resolves issues, answers questions, helps clients, and trains users on ADP technology. The role is based in a metrics-driven call center with a structured day and varied client questions. Success requires building rapport and trust, communicating clearly by phone and in writing, working at a fast pace, and maintaining client satisfaction.

Requirements

Prior client service or systems integration experience.
Military experience is also identified as an acceptable background.
Clear, effective communication skills over the phone and in writing.
Ability to build rapport and trust with clients and maintain professionalism.
Comfort working in a metrics-driven call center environment and at a fast pace.
Ability to organize, prioritize, multitask, and adapt to changing needs.

Nice To Haves

Experience in HR, payroll, benefits, and/or time.

Responsibilities

Research, troubleshoot, and resolve ADP and client application issues involving system setup, product functionality, product enhancements, and general inquiries.
Analyze complex client requirements relating to payroll, benefits, time, and human resources policies and procedures.
Seek answers and solutions and deliver timely, positive outcomes for clients and ADP.
Communicate with clients and representatives using interpersonal skills and product knowledge to resolve issues.
Set priorities, organize work, multitask, change direction, and provide prompt follow-up.
Strive to exceed client expectations and uphold ADP's ethical standards and value of integrity.
Use knowledge of ADP products and services to provide solutions and help clients understand product value.
Share client input and recommendations with ADP leadership regarding best practices and solutions training.
Train clients' users on ADP technology.