Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
VON Canada (Nova Scotia)•Truro, NS
•Onsite
About The Position
As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. This role is ideal for someone who is tech-savvy, customer service-oriented, and enjoys problem-solving in a fast-paced environment. VON Canada is a not-for-profit organization providing home and community care services for over 125 years, focusing on person-centred care to help people live healthier, happier lives.
Requirements
- High school diploma required
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- A current and original copy of a satisfactory Criminal Records Check
- The use of Personal Protective Equipment (PPE) may be required
Nice To Haves
- University or college education preferred
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
Responsibilities
- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
Benefits
- Competitive salaries
- Vacation time
- Paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees
- Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
