Client Service Associate (CSA) - Planning & Scheduling - Casual
VON Canada (Ontario)•Brantford, ON
•CA$20 - CA$21•Onsite
About The Position
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!
Requirements
- High school diploma required
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- A current and original copy of a satisfactory Criminal Records Check
Nice To Haves
- University or college education preferred
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
Responsibilities
- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
Benefits
- Competitive salaries
- Vacation time
- Paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees
- Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
