Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.5

VON Canada (Ontario) • Thunder Bay, ON

2d • CA$24 - CA$26 • Onsite

About The Position

VON Canada is seeking a passionate and tech-savvy Client Service Associate (CSA) to join their Home Support program. This part-time role focuses on planning and scheduling nursing and home support visits using scheduling software and digital tools. The CSA will ensure smooth operations, excellent communication, and person-centered care for clients, contributing to healthier, happier lives within the community. This is an opportunity for individuals who enjoy problem-solving in a fast-paced environment and are customer service-oriented.

Requirements

• High school diploma required.
• Proficiency in MS Office programs, Outlook, faxing software, and database management.
• A current and original copy of a satisfactory Criminal Records Check.

Nice To Haves

• University or college education preferred.
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
• Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset.
• Experience in a healthcare environment is advantageous.
• Previous customer service experience in a contact center environment is an asset.
• Experience in a unionized environment is a benefit.

Responsibilities

• Assign visits to nurses and home support workers based on local geography and client needs, ensuring continuity of care and adherence to guidelines and planning procedures.
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies.
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties.
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care, including forecasting staffing needs for the week.
• Support clients, nurses, and home support workers to ensure they receive high-quality care.
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines.
• Protect confidential information about clients, colleagues, suppliers, and VON's operations.
• Perform other duties as assigned.

Benefits

• Competitive salaries
• Vacation time
• Paid statutory holidays
• Tiered Benefits (health, dental, LTD) for eligible employees
• Employee Assistance Program
• Defined Benefit Pension Plan with company contribution for eligible employees
• Work-life balance from structured schedules
• Comprehensive orientation program
• Opportunities for skill development, eLearning, and career advancement
• Exposure to new health care technology

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED