Client Service Associate (CSA)

Integrity•Bedminster, NJ

13d

About The Position

The Client Service Associate (CSA) provides exceptional operational and administrative support to Financial Advisors within the Gladstone network. Responsibilities include, but are not limited to, account establishment, account maintenance, account transfers, money movement, client reporting, resolving notifications, and marketing submission.

Requirements

Minimum of 3+ years of financial services industry experience; preferably in a broker/dealer or registered investment advisor environment
Must be detail-oriented; must possess strong analytical, organizational, and problem-solving skills
Excellent oral and written communication skills
Outstanding interpersonal skills with the ability to build and foster relationships
Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events
Must be proficient with Windows-based technology and Microsoft Office
Critical thinking, attention to detail, and multi-tasking skills required
Position requires a high level of confidentiality
Excellent communication and interpersonal skills
Excellent organizational skills

Nice To Haves

Bachelor’s degree preferred
Experience with various CRM applications; such as Redtail or MS Dynamics preferred
Series 7, 63, 65 or 66 licenses are preferred, but not required

Responsibilities

Coordinate client meetings, assist advisors(s) with meeting preparation and participate in client meetings as necessary
Communicate with clients in a professional and friendly manner; build and nurture the client relationship
Provide superior customer service by handling all incoming client requests quickly and correctly
Prepare any appointment documentation, review, and mailing materials requested by the advisor
Monitor client account activity, research and resolve issues, and follow-through to ensure client’s needs are met
Prepare and review all new account paperwork to ensure that documents are fully complete, conform to processing guidelines and are accurate
Provide a functional overview to clients for initial online account access
Monitor and initiate action on daily custodial alerts and assigned tasks
Verify accounts are traded into the correct model and provide trade assistance as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected
Create, maintain, and track an RMD list utilizing internal and custodian solutions
Make proactive use of technology to streamline client interactions
Document key client milestones and/or important data into systems that will assist in future client interactions
Identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures
Must be able to prioritize work related to client assets and determine the next course of action
Maintain risk awareness and compliance with all corporate and regulatory standards
Comply with all continuing educational requirements
Support the firm’s initiatives, assist with any company-wide projects or activities, and attend functions as needed