Client Scheduling - Client Scheduling Associate
About The Position
Providing our clients with exceptional service is the foundation of our business. The Client Scheduling Associate (Corporate Services) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place. The Associate works collaboratively with Veritext colleagues, exhibiting Veritext Values; ensures that all client (internal and external) communications are handled in a professional, timely and courteous manner; communicates necessary information timely, accurately and effectively; report incidents to management; welcomes new projects and ideas; continuously work to enhance job knowledge while bringing value to role. This role will be filled at either the representative or associate level (depending on experience).
Requirements
- 2+ years of related experience
- Proficiency in MS Office required
- Proficiency in relevant software and applications
- Must possess excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must be detail oriented, organized and be able to multi-task
- Proactive and motivated with strong problem solving and follow up skills
- Must be able to work both independently and with a team
Responsibilities
- Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
- Ensure complete, accurate and consistent information
- Follow Standard Data Entry Rules
- Understand location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two
- Be an active participant in the phone queues and/or Front mailboxes based upon Operational Excellence Role
- Meet higher Operational Excellence standards than Client Scheduling Representatives for Notice Entry, Phone Calls answered and Front Email conversations
- Identify Case connections to assignments and review Profile and Case Standing orders when scheduling
- Enter all orders for services into orders section, including but not limited to: Court Reporter and/or Videographer, Remote or in-person locations and the appropriate services that go with each, Exhibit management requirements
- Confirm assignments for the next business day
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
- Master new procedures and training guidelines; offer assistance and mentorship to Client Scheduling Representatives by communicating via chat
- Exhibit a deeper knowledge and familiarity with client and reporter questions, and be able to independently solve more complex scheduling questions than Client Scheduling Representatives
Benefits
- Comprehensive medical, dental and vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Earned wage access
- Matched 401(k)
- Paid time off
- Paid Parental Leave
- Tuition reimbursement
- Employee equity and referral programs
- Extensive mental health and wellness benefits
- Learning and development opportunities including ongoing training, mentorship, and access to resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
