Client Service Associate (Irvine, CA)

Raymond James • Irvine, CA

2d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role serves frequent client interactions across phone, email, in-person, virtual, and mail channels in a fast-paced environment with changing priorities and deadlines. It supports client service and branch operations by processing transactions, opening accounts, maintaining accurate records, preparing reports, and assisting with marketing and client events. The position is based in Irvine, California, and is described as a resident workstyle. Travel is less than 25%. The salary range is $45,000 to $80,000. Total compensation may include additional compensation such as cash or equity, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, accident, and disability insurance; retirement savings; paid time off; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

• High school diploma or equivalent.
• Ability to provide effective communication across in-person, virtual, phone, email, and mail channels.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid frequently changing priorities and deadlines.
• Ability to identify time-sensitive items, assess competing priorities, and proactively follow up to ensure completion.
• Ability to resolve errors, questions, and concerns; analyze problems; and establish solutions in a fast-paced environment.
• Ability to handle stressful situations while providing calm, professional, high-level customer service.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to use standard office equipment and software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to communicate effectively orally and in writing with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.

Nice To Haves

• One or more years of securities industry or related work experience, or an equivalent combination of experience, education, and training approved by Human Resources.
• Experience with Client Relationship Management (CRM) software or similar contact management software.
• Excel skills, including developing spreadsheets for ongoing reporting.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, through phone, in-person, virtual, and mail channels.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to service existing clients and support prospecting for new clients.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor when needed.
• Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Critical illness insurance
• Accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Possible additional compensation, including cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED