Client Service Associate (Irvine, CA)

Raymond James•Irvine, CA

3d•$45,000 - $80,000•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role handles frequent client interactions across phone, in-person, virtual and mail channels, and requires the ability to manage multiple detailed tasks and changing priorities in a fast-paced environment. The position also supports client account administration, financial transactions, records management, reporting, and advisor marketing activities.

Requirements

High school diploma or equivalent.
One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education and/or training approved by Human Resources.
Knowledge of general office practices, procedures and methods.
Knowledge of investment concepts, practices and procedures used in the securities industry, as well as financial markets, products and industry regulations.
Skill using Client Relationship Management (CRM) or similar contact management software.
Ability to use Excel, including developing spreadsheets for ongoing reporting.
Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage and track multiple detailed tasks and assignments amid frequently changing priorities and deadlines.
Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up to ensure submitted items are completed.
Ability to resolve errors, questions and concerns; analyze problems; and establish solutions in a fast-paced environment.
Effective written and oral communication and interpersonal skills across client interaction platforms and organizational levels.
Ability to handle stressful situations while providing calm, professional, high-level customer service.
Ability to work independently and as part of a cohesive team.

Nice To Haves

One or more years of securities industry or related work experience.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling.
Support Financial Advisors and branch office staff independently and as part of a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy before submission and processing, and follow up to ensure completion.
Prepare letters, forms and reports to support existing clients and prospecting efforts.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.