Client Service Associate - Buffalo, NY

Raymond James • Buffalo, NY

12d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented, and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to perform routine work and, with general guidance, a variety of non-routine tasks with limited decision-making responsibility. The role involves regular contact with internal and external customers to obtain, clarify, and provide information.

The associate works independently and as part of a dynamic team in a fast-paced, task-oriented environment. The successful candidate can communicate effectively across phone, email, in-person, virtual, and mail channels, while organizing and tracking multiple detailed assignments with changing priorities and deadlines. The position is based in Buffalo, New York, with less than 25% travel.

Requirements

• High school diploma or equivalent; high school education is required.
• One or more years of securities industry or related work experience is preferred.
• An equivalent combination of experience, education, and/or training may be accepted as approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, securities-industry practices and procedures, financial markets, products, and industry regulations.
• Skill with Client Relationship Management (CRM) or similar contact-management software.
• Excel skills, including developing spreadsheets for ongoing reporting.
• Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up proactively to ensure completion and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional, high-quality customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Effective oral and written communication and interpersonal skills across organizational levels and in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Provide support to Financial Advisors and the branch office, both independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing activities, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor when needed.
• Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED