Equipment Service Technician - Buffalo, NY

Henry Schein•NY Remote, USA, NY

7d•$51,508 - $70,825•Onsite

About The Position

The Equipment Service Technician provides equipment repair services in practitioners’ offices under the direction of a Lead Technician or Project Coordinator. The technician works with experienced technicians and a supervisor to develop customer service skills, use support tools, learn troubleshooting techniques, and build product knowledge. The role aims to improve customer satisfaction and retention while contributing to profitability. It may also include basic equipment installation as needed. Technicians deliver, install, and repair equipment for Henry Schein customers and may need to maneuver large equipment.

Requirements

Typically, two or more years of field service experience with demonstrated proficiency.
Basic mechanical background.
Customer service background.
Basic troubleshooting skills.
Ability to work as an independent self-starter.
Basic computer skills.
Interpersonal and communication skills.
Professionalism.
Accuracy and attention to detail.
Working knowledge of hydraulic, mechanical, and electrical systems.
Ability to maneuver large equipment and, at times, perform substantial or repetitive bending, stopping, lifting, and ladder climbing.

Nice To Haves

Associate degree or technical school certification.
High school education, vocational training, and/or on-the-job training are typically expected.

Responsibilities

Provide courteous and professional repair services to customers and basic installation services as needed.
Maintain and carry the tools needed to perform installation and repair services.
Complete onsite installation, repair, maintenance, and testing tasks under the supervision of a Lead Technician or Project Coordinator.
Follow troubleshooting steps to diagnose technical problems and determine appropriate solutions.
Understand customer requirements and make recommendations to improve the customer experience.
Maintain and manage appropriate inventory levels in the service van.
Prepare timely, detailed service reports.
Attend required training, including Henry Schein Dental Career Development training and manufacturer technical training.
Comply with OSHA regulations and use personal protective equipment when needed.
Communicate assignment progress promptly to team members and HUB dispatchers.
Complete work orders promptly; review work performed, time onsite, replaced parts, and parts to be ordered with the customer or responsible staff member before departure; close work orders daily and submit them for billing.
Submit job-related paperwork within required timeframes, including FDA forms and expense reports.
Comply with Fleet Management Policy requirements, including vehicle maintenance and accident management policies.
Participate in special projects and perform other duties as required.