Client Service Associate (Mail and Office)

SPS-North America•Orlando, FL

6d•Onsite

About The Position

Client Service Associate (Mail and Office) Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 8:00 AM – 5:00 PM Keep Operations Smoothly Behind the Scenes If you’re hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination. From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive. Why This Role Matters This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment.

Requirements

Strong communication and customer service skills
Ability to work independently and stay organized
Comfort using basic office systems and Microsoft Office
Hands-on, reliable, and adaptable in a dynamic environment
High school diploma or equivalent required
Ability to work assigned hours, including occasional overtime
Valid ability to operate a company vehicle (if required)

Nice To Haves

Familiarity with shipping/receiving processes
Experience with handheld scanners, pallet jacks, or carts

Responsibilities

Receive, sort, and distribute inbound mail and packages.
Process outgoing shipments using postage and shipping systems.
Track deliveries and maintain accurate records using scanning tools and tracking systems.
Respond to inquiries related to mail and package status.
Fulfill basic print and document requests.
Provide light support for copier equipment, including toner replacement and upkeep.
Monitor and replenish paper and office supplies in copy/mail areas.
Maintain clean, organized mailrooms and service areas.
Communicate with employees regarding deliveries and service requests.
Crosstrain across mailroom functions and support additional operational needs.
Follow all safety, security, and company procedures.
Assist with additional tasks as assigned.