Client Service Associate (Houston, TX)

Raymond James•Houston, TX

3d•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented, and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the Client Service Associate uses skills gained through experience and training to complete routine work and a variety of non-routine tasks with limited decision-making responsibility. The role involves frequent contact with internal and external customers to obtain, clarify, and provide information. The successful candidate communicates effectively across phone, email, in-person, virtual, and mail channels and can organize and track detailed tasks amid changing priorities and deadlines in a fast-paced, task-oriented environment. The position supports client service, financial transactions, account opening, documentation, reporting, marketing activities, and branch operations. The role is resident, with travel of less than 25%.

Requirements

High school diploma or equivalent.
One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, and of financial markets, products, and industry regulations.
Skill with CRM or similar contact management software and Excel, including developing spreadsheets for ongoing reporting.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks and assignments with changing priorities and deadlines.
Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up proactively to ensure completion and resolve errors or questions.
Ability to handle stressful situations and provide calm, professional, high-quality customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Effective oral and written communication and interpersonal skills across client-facing platforms and organizational levels.
Ability to work independently and as part of a cohesive team.

Nice To Haves

One or more years of securities industry or related work experience.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
Support Financial Advisors and the branch office independently and as part of a team.
Process client financial transactions, Financial Advisor expenses, branch office expenses, and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and compliance with firm and industry requirements, and follow up to ensure completion.
Prepare letters, forms, reports, business summary reports, and client-specific reporting.
Create and maintain records and files using CRM software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, educational, and professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.