Client Service Associate, Employee Health & Benefits

Marsh McLennan • New York, NY

3d • $64,700 - $120,400

About The Position

As a Client Service Associate on the Employee Health & Benefits team, you will work closely with Marsh McLennan Agency clients to deliver exceptional customer service and provide employee benefits expertise. You will help clients understand how insurance solutions can support their long-term strategies, collaborating with sales professionals, consultants, and insurance carrier partners to advance team and client success.

Requirements

• Prior experience working with employee benefits and knowledge of various lines of insurance coverage, including medical, dental, life, short-term disability, and long-term disability, as well as plan design and rate structures.
• Excellent written and verbal communication skills and the ability to present to a range of professionals at each client.
• Knowledge of Health & Welfare compliance, including HIPAA, FMLA, COBRA, Form 5500, ACA, and DOL requirements.
• Life & Health licensure, or commitment to obtaining it within six months of the start date.
• Ability to work effectively and collaboratively with internal staff and management at all levels, as well as external clients, prospects, and vendors.
• Shared commitment to company values: Integrity, Collaboration, Passion, Innovation, and Accountability.

Responsibilities

• Assist with coordinating, developing, and executing client project plans and periodic presentations.
• Support request for proposal (RFP), renewal, and implementation processes for client projects.
• Retrieve and analyze benchmark survey data for client plans, and summarize and validate reviewed information.
• Develop and maintain strong vendor relationships.
• Identify and understand negotiable elements of underwriting calculations across lines of coverage.
• Manage the post-implementation process for all lines of insurance coverage for a client.
• Coordinate renewals, census data, Schedule A requests, and ERISA Wrap documents.
• Respond to client inquiries by email, phone, or other information requests.
• Review plans for design accuracy and discrepancies.
• Conduct initial research for client projects and coordinate with vendors to gather information and prepare presentations.
• Assist with open enrollment and other employee communications.
• Coordinate billing and claim issues between clients and vendors.

Benefits

• Medical, dental, and vision plans.
• 401(k) match after one year.
• Contribution toward student loan debt.
• Paid time off, including vacation, personal, sick, holiday, volunteer, and learning and development days.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.
• The role may be eligible for performance-based incentives.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed