Client Service Associate

SPS•Jersey City, NJ

12d•Onsite

About The Position

The Client Service Associate supports document preparation, scanning, indexing, and records management activities to convert physical records into organized digital files. The role also provides cross-trained reception or concierge coverage and light facilities support as operational needs require. The position is based on a typical Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. and reports to a Client Services Supervisor, Client Services Manager, or equivalent leadership. Travel is none or negligible. Responsibilities may change based on operational needs.

Requirements

High school diploma or equivalent required.
Strong attention to detail and accuracy.
Ability to perform repetitive work in a fast-paced environment.
Strong organizational and time management skills.
Basic computer proficiency, including Microsoft Office.
Ability to work independently and adapt to changing priorities.
Ability to learn document management systems and site procedures.
Ability to lift and move boxes or packages weighing 40–60 pounds using appropriate equipment.
Ability to stand, walk, bend, kneel, and sit for extended periods.
Manual dexterity to operate scanners and office equipment.

Nice To Haves

At least 1 year of related experience preferred.
Experience with document imaging, records management, or shipping and receiving.

Responsibilities

Receive, sort, and track incoming mail and packages using chain-of-custody systems.
Process outgoing mail and shipments, notify employees of deliveries, respond to mail and package inquiries, and distribute mail, packages, and office materials.
Operate and maintain multifunction devices, including replenishing toner and paper; support copy and print requests and submit service tickets when needed.
Maintain an organized and professional Business Service Center.
Monitor, replenish, and order office supplies; restock pantry, kitchen, conference, and meeting areas.
Assist with meeting room setups and office moves, and perform light maintenance and cleaning duties as needed.
Provide customer service and build positive relationships with employees and internal teams; handle sensitive matters professionally and discreetly.
Provide reception or concierge coverage as needed.
Cross-train backup personnel on procedures and support additional operational needs during downtime.
Follow onsite security policies, including restrictions on phones and imaging devices on active work floors.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure or assigned account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.