Client Service Associate (12 Month Contract)
About The Position
As a Client Service Associate, you’ll play a key role in supporting a Commercial Insurance Specialist (CIS) and ensuring exceptional service for our commercial clients. You’ll take ownership of annual client reviews, renewals, and administrative service tasks that keep our clients informed, protected, and confident in their coverage. You’ll deliver consistent, high‑quality service while supporting the growth of the CIS’s book of business - including participating in select sales activities and helping identify opportunities. This role blends organization, client interaction, and behind-the-scenes coordination that directly contributes to the team’s success. We want your talent If you are great at: Building positive, professional relationships with clients and internal partners Providing friendly, knowledgeable, and dependable customer service Staying organized while supporting multiple priorities and deadlines Communicating clearly and professionally, both verbally and in writing Understanding client needs and identifying opportunities to support coverage or sales Working collaboratively with a CIS and broader underwriting and service teams Maintaining accuracy in documentation, reviews, and administrative processes
Requirements
- Post-Secondary education (College or University)
- Licensed in Manitoba for the General Insurance Level 1/2
- Valid Driver's License
- 2 years of front-line Customer Service experience
- A competitive spirit and a desire to deliver a high level of performance
- Exceptional communication skills
- Proficiency in Microsoft Office applications
- Team-first mentality
Responsibilities
- Supporting a Commercial Insurance Specialist (CIS)
- Ensuring exceptional service for commercial clients
- Taking ownership of annual client reviews
- Taking ownership of renewals
- Taking ownership of administrative service tasks
- Delivering consistent, high‑quality service
- Supporting the growth of the CIS’s book of business
- Participating in select sales activities
- Helping identify opportunities
- Building positive, professional relationships with clients and internal partners
- Providing friendly, knowledgeable, and dependable customer service
- Staying organized while supporting multiple priorities and deadlines
- Communicating clearly and professionally, both verbally and in writing
- Understanding client needs and identifying opportunities to support coverage or sales
- Working collaboratively with a CIS and broader underwriting and service teams
- Maintaining accuracy in documentation, reviews, and administrative processes
Benefits
- Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
- NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
