Client Safety Navigator - Pomona Women's Center

HealthRIGHT 360•Pomona, CA

3d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations, aiming to tackle systemic barriers and promote health equity. Prototypes is a leading behavioral healthcare provider, and its Women's Center in Pomona is a 180-bed residential facility for women, including those with children, focusing on recovery from co-occurring disorders. The center offers a wide range of supportive services, including mental health support, educational assistance, and life skills courses. The Client Safety Navigator (CSN) is an in-person role responsible for fostering a safe, respectful, and welcoming environment. This role involves collaborating with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.

Requirements

High school diploma or equivalent required.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Nice To Haves

Associate’s degree or higher preferred.
Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Responsibilities

Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
Clear areas of crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Accurately distribute client money as assigned.
Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Maintain client and visitor logs.
Answer and direct calls or messages.
Provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Administer CPR and/or first aid as needed.
Ensure client medications are securely stored and properly accounted for.
Document incidents in the facility log.
Document client progress notes.
Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
Attend and participate in meetings.
Participate in and complete all assigned training in a timely manner.
Read and respond to messages and emails when appropriate.
Work weekends and holidays as needed and as scheduled.
Perform other duties as assigned.