Client Safety Navigator - 815 Residential Services

HealthRIGHT 360•San Francisco, CA

3d•Onsite

About The Position

HealthRIGHT 360, a nonprofit organization, is dedicated to providing accessible healthcare to vulnerable populations, aiming to overcome systemic barriers and promote health equity. Their services encompass mental health care, substance use treatment (residential and outpatient), and primary health services, along with transitional support for individuals re-entering the community from the criminal justice system. By integrating physical and behavioral health, they empower individuals through addressing social determinants of health, fostering resilience, and facilitating recovery. The 815 Residential Dual Diagnosis program specifically offers integrated substance use disorder and mental health services, treating both as primary and addressing reciprocal factors like self-medication and the impact of substances on mental health. Services include therapy, trauma-informed care, case management, counseling, re-entry support, linkage to medical services, and medication-assisted treatments (MAT). The Client Safety Navigator is crucial for maintaining a safe environment for clients, staff, and visitors, employing verbal de-escalation techniques for crisis situations and behavioral issues. This role ensures the building's safety and security by monitoring access points, managing client and visitor check-ins, conducting building and room checks, and collaborating with leadership and health/safety teams to respond to emergencies like client drug use, overdoses, or programmatic interruptions.

Requirements

High School Diploma or GED.
Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.

Nice To Haves

At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system preferred.
Knowledge of San Francisco community behavioral health and public health systems preferred.
Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.

Responsibilities

Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
Welcome and assist clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
Maintain client sign in/out log, visitors sign in/out logs.
File incident reports as needed.
Perform other duties as assigned.