Client & Research Success Director

Swayable•San Francisco, CA

4d•$150,000 - $170,000•Hybrid

About The Position

Swayable is hiring a Client & Research Success Director to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. The role serves as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding platform adoption, and partnering with sales to support renewals and expansion. The Director joins the Client & Research Success team, which manages client relationships and connects client needs with product development. The team works collaboratively and supports professional growth through regular feedback, shared goals, and hands-on assistance. The client success team is based in Williamsburg, Brooklyn, and San Francisco, and works in the office three days per week.

Requirements

At least 5 years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or a related field.
Understanding of how brand, marketing, and insights teams work, and ability to connect research to their goals and decisions.
Consultative approach, including asking thoughtful questions, solving problems, and translating complex information into clear, actionable recommendations.
Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data.
Familiarity with research methods and statistics, or demonstrated ability to learn them, and ability to explain findings to nontechnical audiences.
Strong project management skills and attention to detail, with ability to independently manage multiple client priorities and deliverables.
Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
Collaborative mindset and comfort learning quickly in a fast-paced startup environment.
College degree or higher.

Nice To Haves

Python experience.
A degree or academic background in STEM, communications, statistics, business, or public policy.

Responsibilities

Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
Develop strategic pre-testing programs that connect Swayable’s capabilities to each client’s business goals, creative process, and key marketing decisions.
Guide clients through research design, test execution, and results interpretation, turning findings into clear recommendations for stronger messaging and creative.
Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address prospective clients’ specific challenges.
Drive adoption and ongoing usage by making Swayable a core part of clients’ decision-making processes and demonstrating the impact of their testing programs.
Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across the client portfolio.